Adrian, MI – Hospice of Lenawee has been named a 2019 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospice providing the highest level of quality as measured from the caregiver’s point of view.
“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst. “I congratulate Hospice of Lenawee on its success in achieving this highest of honors.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2017 – September 2018. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients includes those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.
Hospice of Lenawee’s Executive Director, Travis Havens credits the Hospice of Lenawee Team as being the determining factor in receiving this honor, “We are truly blessed to not only have an extraordinarily skilled team of clinicians, but also an entire staff with the same exceptional qualities. This award is based on the feedback from the families and loved ones of those we cared for…that makes this honor truly special and also confirms that this Hospice of Lenawee team possesses the skills, character and compassion you would want in someone caring for your loved one during this special time in life. I’m proud to work with such an amazing group of people.”
Hospice of Lenawee is a community-based non-profit Hospice founded in 1982. Hospice of Lenawee is not just a provider of services, but a provider of outcomes: physical comfort, emotional well-being and spiritual peace. Hospice of Lenawee offers, as a community service and at no charge, its expertise in grief and loss support for anyone in our community who has suffered a loss.
*Information courtesy of a press release sent by Hospice of Lenawee*
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